Simply drop it off at the Concierge Desk in the foyer or the Sew Stunning office near the escalator.
We are using our great in-house dry cleaner Sew Stunning, of course.
If you have any questions about your invoice please contact the Concierge Team on (03) 9614 5888.
The bike parking and shower facilities are located on level B of the car park, and access is via the car park lifts or from Flinders Lane. These facilities are secure, and you will need your access card to gain entry. While access to the shower facility is available to all tenants, access to the bike parking must be arranged through your tenant representative. Please see our interactive precinct directory, or ask our friendly Concierge Team if you require additional directions.
The shower facilities are open between the hours of 6am and 8pm, Monday to Friday – excluding public holidays. The bike parking area is accessible at all times.
Spaces are provided for 349 bikes.
Spaces are not allocated. Riders must not attempt to reserve a space by leaving their bike lock on a rack. Locks left on vacant racks will be cut off and disposed of. A bike lock bar will be provided for riders wishing to leave their lock in the bike parking area.
The facilities have two types of racks which can accommodate most bikes. Pushbike Cradle: A user and bike-friendly vertical parking rack that minimises lifting requirements and cradles the bicycles' front tyre, not the inner rim. Pushbike Hoop: The simplest form of bike parking. It allows for easy horizontal parking of any form of bicycle.
You may leave your bike parked in the secure parking area overnight, or over the weekend. These facilities are not to be used as long-term storage – any bike left for over a month will be treated as abandoned, removed and disposed of.
The new bike parking area has a host of security measures including CCTV, duress buttons, and access card control. All users are ultimately responsible for the security of their own bike, and we recommend the use of a good quality lock at all times.
The bike parking facilities are fitted with bench spaces to be used for bike repairs. Puncture repair kits are available for purchase on the @Rialto Portal. A mechanic will be onsite to service and repair bikes three days each year. Dates, costs and other details regarding this service will be advertised in the facilities, and via the @Rialto Portal.
There are 574 lockers.
Unused lockers will display a green light. Place your items in the locker, close the door, and touch your access card on the reader to lock it. Simply touch your access card on the reader a second time to open the locker.
There are three levels of locker access available. Day use (free of charge): Day use lockers can be used until 8pm, at which time any remaining items will be treated as abandoned and removed. Regular use (free of charge): Regular use lockers are available on an indefinite basis. Usage is monitored, and the lockers must be accessed at least once every seven days. Lockers not used for more than seven days will be cleared of any items. Reserved lockers ($100 per month): These lockers may be reserved on a month-to-month basis, with no restrictions on frequency of use.
Any loose items left in the shower and change room facilities and bike parking area will be collected and treated as abandoned. These items will be held in lost property for four weeks, at which time they will be given to charity, or disposed of. Items recovered during this four-week period are subject to a $10 recovery fee, which is donated to charity. Items may be left in lockers subject to the conditions above, or in the drying rooms from Monday to Friday. Any items left in the drying rooms after 8pm on Fridays will be cleared to lost property.
The female facility contains six showers (three express, and three premium). The male facility contains twelve (eight express and four premium).
A free towel service, and ironing boards and irons are provided in both facilities. Hair dryers and straighteners are provided in the female facility. Soaps and shampoos are not provided, but are available for purchase via the @Rialto Portal.
Peak usage periods for the facilities are considered to be between 7.30am-9.30am, and 12pm-2pm. We have ensured that adequate facilities are provided, eliminating the need for users to wait.
The shower facilities are continuously monitored and cleaned during opening hours (6am-8pm, Monday to Friday), and are deep-cleaned each night.
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